Airline operations in India and other parts of the world were briefly disrupted on Thursday morning due to a technical outage in the Navitaire system. The issue mainly affected airlines in India, the Asia Pacific (APAC) region, and Europe. Check-in services at Indira Gandhi International airport were impacted, causing slight delays in the department.
According to airport officials, the Navitaire server was down between 6:45 am and 7:28 am. During that time, passengers flying with Akasa Air, Indigo, SpiceJet, and Air India Express faced problems while checking in at the Delhi airport. Some flights were slightly delayed due to the disruption.
Officials said that the issue was temporary and services returned to normal soon after 7:28 am, no major cancellations were reported.
In December last year, a technical glitch caused by a ‘third-party system’ disrupted check-ins at multiple airports and delayed flights of several airlines. Multiple airlines, including Air India, had issued advisories amid the disruption.
The interruption affected major airlines, including Air India, Indigo, and SpiceJet, and led to longer queues and slower operations. The technical problem was detected in the IP-based AMSS system, which a review meeting was conducted by the Secretary, MoCA, with Chairman AAI, Member ANS, and other officials, and necessary directions were given to address the issues.
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